Welcome to TheExperts!

This privacy policy sets out how the-experts.co.uk, trading as Lead Experts X henceforth referred to as ‘Lead Experts X’ uses and protects any information that you provide Lead Experts X when you use this website.

Lead Experts X is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Lead Experts X may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th May 2023.

What we collect

We may collect the following information:

Name, Company, Job Title.

Contact information including email address.

Information such as postcode, preferences, and interests.

Information about services required.

Website visitor information including pages visited, session length, approximate geolocation & browser/device information.

What we do with the information we collect

The information gathered during the use of our website helps us understand your needs and provide you with the best service possible.

Collected information helps us:

Accurate record keeping in our Customer Relationship Management software.

Use of information to improve our products and services.

To help match customer to supplier as accurately as possible.

Cookie Choices

You can choose to accept or decline cookies. However, most web browsers automatically accept cookies, but you can usually modify your web browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: We will not automatically enrol you to any mailing lists for the purposes of marketing our own services to you. Should you tick the box that provides us permission, we will clearly provide information about what to expect.

For the purposes of lead generation services, we will distribute personal information to third party suppliers. Completing and submitting our lead forms constitutes your permission to provide your information to carefully selected suppliers by Lead Experts X.

You may request details of personal information which we hold about you under the Data Protection Act 1998/GDPR 2018. If you would like a copy of the information held, in the first instance please contact us by email gdpr@the-experts.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us via email: gdpr@the-experts.co.uk.. We will promptly correct any information found to be incorrect.

If you wish to make a complaint about how your personal information has been processed you may lodge a complaint directly in writing to the Data Compliance Manager at Lead Experts X: gdpr@the-experts.co.uk

Your Right to be Forgotten / Erasure of Your Personal Information

Under the General Data Protection Regulation (GDPR), all individuals have the right to request the deletion or removal of personal data (the right to be forgotten) under the following circumstances: Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.

When the individual withdraws consent.

When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.

The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).

The personal data has to be erased in order to comply with a legal obligation.

There are some circumstances where the right "to be forgotten" does not apply, for example: where we need to comply with a legal obligation.

If you wish to request your ‘right to be forgotten’ please email: gdpr@the-experts.co.uk.